Frequently Asked Questions
Everything you need to know about your NAMED COLLECTIVE order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain limited-edition drops may be final sale.
How should I care for my garments?
To preserve the quality of our fabrics and prints, we recommend washing inside out on a cold, gentle cycle and hanging to dry. Avoid tumble drying to prevent shrinkage.
Do you restock sold-out items?
Many of our collections are limited runs to maintain exclusivity. However, we occasionally restock core essentials. Sign up for our newsletter to receive instant notifications.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay at checkout.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.